HOME HEALTH AIDE

Home Health Aides help with daily living activities for patients who have a declining independence due to disability or illness. Services include: Bathing Assistance, Getting in and out of Bed and Wheelchair Assistance, Light Housekeeping, Oral/ Denture Care, Toileting, Dressing and Grooming Assistance, Eating and/or Meal Preparation, Exercising.

PHYSICAL THERAPY

Physical Therapists help the patient at home recover from an injury or manage a disability. Physical Therapists provide services such as: Pre and post Surgery Support, Prosthetic Limb Training, Sports-related Injury Treatment, Training in the Use of Assistive Devices, Exercise Programs, Orthopedics, Pain Management.

SKILLED NURSING SERVICES

Skilled Nurses provide patients with essential health care services in their home. Nursing services are ordered by the patients MD and are based on patient need in regards to diagnosis and/or current condition. Some of these services include: Dispensing of Medicine and Injections, IV Treatments, Monitoring Vital Signs, Recording and Reporting Patient’s Condition Changes, Wound Dressing, Catheter Change, Collecting Urine and Other Samples for Laboratory Examination, Disease Management and Education.

OCCUPATIONAL THERAPY

Occupational Therapists help the patient with adaptive equipment needs, range of motion (upper body and hands specifically), strength, energy/ breathing coordination, and ability to perform activities of daily living (ADL’s). Occupational Therapists provide services such as: training on energy conservation, training patients with diabetes to use compensatory strategies for vision, sensory, or motor loss that may interfere with their daily activities, assist patients to master new activities—daily weights, modified diets—and incorporate these activities into regular routines , Occupational therapy addresses daily routines, medication adherence, self-management, and stress management strategies.

OUR AIDES

How our aides are selected: our wonderful devoted employees are chosen for their passion for helping the disabled. We accept nothing less than matching the mission and dedication of our team. All of our employees are fully screened and bonded including criminal background and reference checks, while field staff also undergo physical examinations (including a forensic drug screen) to meet all standards, regulations, and contract requirements.

PRIVACY NOTICE

Notice of Privacy under the Health Information Portability and Accountability Act (HIPAA): We understand the importance of privacy and are committed to maintaining the confidentiality of all patient medical information. Every patient's' medical record is strictly confidential and protected by federal laws. Rosyray Home Care Services is strictly prohibited from providing care or releasing any health information to any doctor, hospital or other agency involved in patient care without the patient's' written consent. We may, at times, securely receive patient health information about you through the telephone, mail, email, data transfer, facsimile machine or other means. We may use your health information for purposes of providing your treatment, obtaining payment for your care, or conducting health care operations. Any patient may limit the use and disclosure of their protected health information (PHI). Rosyray Home Care Services has established policies to protect patient rights and guard against unnecessary disclosure of patient health information. Under certain specific circumstances, Federal Privacy Rules allows the use or disclose of patient health information without patient consent of authorization under certain specific circumstances. A copy of our complete HIPAA privacy statement is available upon request.

PATIENT RIGHTS

The Patient/Client has the right to: 1. Receive written notice of the patient’s/client’s rights and responsibilities, and the Agency’s transfer and discharge policies. Written notice must be understandable to persons who have limited English proficiency and accessible to individuals with disabilities. The notice will be provided hard copy unless the patient requests that the document be provided electronically. 2. Receive contact information for the Agency Administrator, including the Administrator’s name, business address, and business phone number in order to receive complaints; 3. Receive an OASIS privacy notice for whom the OASIS data is collected. The notice will include the patient/client rights in regard to OASIS including the right: a. To be informed that OASIS information will be collected and the purpose of the collection; b. To have the information kept confidential; c. To be informed that OASIS information will not be disclosed except for legitimate purposes allowed by Federal Privacy Acts; d. To refuse to answer questions; e. To see, review, and request changes on the assessment; 4. Receive a written list of the Rights of the Elderly to each elderly patient/client (an individual who is sixty (60) years of age or older); 5. Receive proper written notice, in advance of a specific service being furnished, if the Agency believes that the service may be non-covered care; or in advance of the Agency reducing or terminating on-going care. 6. Be advised of the state toll free home health telephone hot line, its contact information, its hours of operation, and that its purpose is to receive complaints or questions about local Agencies; 7. Be advised of the names, addresses, and telephone numbers of the following Federally-funded and state-funded entities that serve the area where the patient/client resides: a. Agency on Aging b. Center for Independent Living c. Protection and Advocacy Agency, d. Aging and Disability Resource Center; and e. Quality Improvement Organization; 8. Be free from any discrimination or reprisal for exercising his or her rights or for voicing grievances to the Agency or an outside entity; 9. Be informed of the right to access auxiliary aids and language services, and how to access these services (for persons with disabilities and for persons with low English proficiency); 10. The patient/client and representative (if any), have a right to be informed of the Agency’s policies for transfer and discharge. 11. Be informed in advance about the care to be furnished, the plan of care, expected outcomes, barriers to treatment, and any changes in the care to be furnished. The Agency must ensure that written informed consent specifying the type of care and services that may be provided by the Agency has been obtained for every patient/client, either from the patient/client or their legal representative. The patient/client or the legal representative must sign or mark the consent form. 12. Participate in planning the care or treatment and in planning a change in the care or treatment; 1. An agency must advise or consult with the patient/client or legal representative in advance of any change in the care or treatment; 2. A patient/client has the right to refuse care and services; 3. A patient/client has the right to be informed, before care is initiated, of the extent to which payment may be expected from the patient/client, a third-party payer, and any other source of funding known to the Agency. 13. Have assistance in understanding and exercising the patient’s/client's rights. 12. Have their person and property treated with consideration, respect, and full recognition of the patient’s/client's individuality and personal needs 13. Be free from abuse, neglect, and exploitation by an Agency employee, volunteer, or contractor. 14. To confidential treatment of their personal and medical records.